SD-59535 - Invoices and amounts are not being linked to user accounts in Invoice Cloud

Incident Report for MagMutual Internal

Resolved

This incident has been resolved.

Posted Mar 14, 2026 - 14:47 EDT

Update

This issue has been resolved. Policy Owners can now access their linked accounts in Invoice Cloud and view and pay invoices as expected.
An RCA will be attached to this incident.

Posted Mar 13, 2026 - 17:00 EDT

Investigating

An issue has been reported where invoices and amounts due are not correctly linked to user accounts, resulting in users being unable to view/pay their accounts in Invoice Cloud. We are currently investigating the issue and will provide updates as soon as we have them.

Posted Mar 13, 2026 - 13:53 EDT

This incident affected: Invoice Cloud.