Resolved -
Most systems are now online and performing normally, although Microsoft continues to report a small number of intermittent issues. We are closing this alert for now and will continue monitoring the situation. We will provide another update if conditions change.
Nov 13, 17:15 EST
Update -
11am et update from Microsoft.
We remain focused on addressing residual impact and ensuring reliable service restoration. We continue to assess recovery across various connection methods and are closely monitoring service health to verify sustained stability.
For Mag, email via Outlook is working but we're still seeing some performance issues. Imageright is able to process the email queues although some emails are still a little delayed. We'll leave the incident open at this time and send out future updates from Microsoft as things return to normal.
Nov 13, 11:06 EST
Update -
9am et update from Microsoft:
We're continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.
We've implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We're closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.
Nov 13, 09:05 EST
Update -
7am et update from Microsoft.
Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
Nov 13, 07:04 EST
Identified -
Update from Microsoft:
We’re investigating an issue impacting multiple Microsoft 365 services and we’ve determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. We’re restarting and repairing impacted portions of this infrastructure to restore capacity, and reviewing an unexpected increase in a specific type of service traffic to determine whether it’s contributing to the elevated load. In parallel, we’re evaluating options to redirect traffic to alternate infrastructure to expedite relief.
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 12, 13:43 EST
Update -
We are continuing to investigate this issue.
Nov 12, 13:28 EST
Investigating -
Microsoft is currently experiencing an outage affecting parts of the Microsoft 365 cloud environment. You may experience issues with applications such as Outlook, including delays in sending or receiving email.
We are monitoring Microsoft’s progress and will provide updates as more information becomes available or once the issue is resolved.
Thank you for your patience.
Nov 12, 13:28 EST
