All Systems Operational

About This Site

Welcome to the MagMutual Internal System Status Page. This page provides updates on the status of our systems, including ongoing maintenance and any incidents that may affect service availability. By subscribing to this page, you can receive timely notifications about system statuses, ensuring that you are always informed of any developments that might impact your experience with our services.

Key Features:
- Status Updates: View the current operational status of all our applications and services.
- Maintenance Announcements: Get advance notice of planned maintenance activities to help you plan accordingly.
- Incident Notifications: Receive alerts about unexpected incidents and their progress towards resolution.

If you have not already, please click the above "Subscribe To Updates" button to get email notifications to your inbox.

Uptime over the past 90 days. View historical uptime.
MagMutal Website Operational
90 days ago
99.98 % uptime
Today
My MagMutual Operational
90 days ago
100.0 % uptime
Today
OneModel Operational
90 days ago
100.0 % uptime
Today
Agency Portal / Link Operational
90 days ago
100.0 % uptime
Today
Applied Epic Operational
90 days ago
99.69 % uptime
Today
CDR [Central Document Repository] Operational
90 days ago
100.0 % uptime
Today
Cincom Eloquence Operational
90 days ago
99.95 % uptime
Today
Data Warehouse Operational
90 days ago
100.0 % uptime
Today
Image Right Operational
90 days ago
100.0 % uptime
Today
Invoice Cloud Operational
90 days ago
100.0 % uptime
Today
Magnify Operational
90 days ago
100.0 % uptime
Today
Mosaic Operational
90 days ago
100.0 % uptime
Today
Oasis Operational
90 days ago
99.97 % uptime
Today
ODS Operational
90 days ago
100.0 % uptime
Today
Owners Circle Operational
90 days ago
100.0 % uptime
Today
Pentaho Operational
90 days ago
100.0 % uptime
Today
Qlik Operational
90 days ago
100.0 % uptime
Today
Risk Report / Risk Journey Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Send Suite Operational
90 days ago
100.0 % uptime
Today
Snowflake Operational
90 days ago
99.91 % uptime
Today
Velocity Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
99.71 % uptime
Today
Appian Operational
90 days ago
100.0 % uptime
Today
Appian - Online Quoting Operational
90 days ago
100.0 % uptime
Today
Appian - Agent Quoting Operational
90 days ago
100.0 % uptime
Today
Appian - Push Quoting Operational
90 days ago
100.0 % uptime
Today
Appian - Claims Workflow Operational
90 days ago
100.0 % uptime
Today
Appian - Underwriting Workflow Operational
90 days ago
100.0 % uptime
Today
Appian - Process HQ Operational
90 days ago
100.0 % uptime
Today
RingCentral Operational
90 days ago
100.0 % uptime
Today
Microsoft Outlook Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Box Login/SSO Operational
90 days ago
99.97 % uptime
Today
Auth0 User Authentication Operational
90 days ago
99.95 % uptime
Today
Jira Create and edit Operational
90 days ago
99.74 % uptime
Today
Confluence Create and Edit Operational
90 days ago
99.93 % uptime
Today
Slack Login/SSO Operational
90 days ago
100.0 % uptime
Today
Cloudflare DNS Firewall Operational
90 days ago
100.0 % uptime
Today
Teleconference systems Operational
90 days ago
100.0 % uptime
Today
GitHub Operational
90 days ago
98.96 % uptime
Today
Splunk Operational
90 days ago
99.7 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Snowflake Service Disruption
Resolved - Snowflake access has been restored and is now available. The issue has been resolved, and users should be able to access Snowflake and related data services normally.

Thank you for your patience while we worked through this issue.
Sep 2, 15:12 EDT
Investigating - Snowflake is currently unavailable. Our team is aware of the issue and is actively investigating.

We will provide updates as soon as we have additional information. Thank you for your patience.
Sep 2, 14:49 EDT
Snowflake Service Disruption
Resolved - This incident has been resolved.
Sep 2, 12:07 EDT
Update - Snowflake access has been restored and is now available. The issue has been resolved, and users should be able to access Snowflake and related data services normally.

Thank you for your patience while we worked through this issue.
Sep 2, 12:07 EDT
Investigating - Snowflake is currently unavailable. Our team is aware of the issue and is actively investigating.

We will provide updates as soon as we have additional information. Thank you for your patience.
Sep 2, 11:54 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Maintenance Outage - Oasis PROD Release
Completed - The scheduled maintenance has been completed.
Aug 27, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 15:21 EDT
Scheduled - IT Support team will be performing planned maintenance on Oasis platform to implement new features and bug fixes to enhance user experience.


Maintenance Window
Date: Thursday August 27, 2026
Time: 6:00pm - 7:00 pm


Systems impacted during the maintenance window
MAG Oasis PROD Environment


Action Needed
Please make sure you save your work and log out of the Oasis Production environment, by 6:00pm



Form changes

    SD-60060 Oasis Forms Release
Aug 27, 15:20 EDT
Claim payment data not making it to Workday from Oasis
Resolved - The issue affecting the import of claim payment data from Oasis into Workday has been resolved.

Claim payment data is now processing successfully, and normal operations have been restored. Any delayed data is being processed and should now be available within Workday.

We appreciate your patience while our teams investigated and resolved this issue.
Aug 27, 10:35 EDT
Investigating - We are currently investigating an issue affecting the import of claim payment data from Oasis into Workday. As a result, some claim payment information may not be available in Workday at this time.

Our teams are actively working to identify the cause and restore normal processing. We will provide additional updates as more information becomes available.

Thank you for your patience.
Aug 27, 09:48 EDT

Aug 26, 2026

Snowflake Claims and Policy Marts Service Disruption
Resolved - The issue affecting the Snowflake Claims and Policy Marts has been resolved, and normal operations have been restored.

All impacted services and dependent jobs are processing successfully. Teams have validated functionality and continue to monitor the environment to ensure stability.

Thank you for your patience and understanding during this incident.
Aug 26, 13:40 EDT
Update - We are currently investigating an issue affecting the Snowflake Claims and Policy Marts. As a result, several dependent jobs are not completing successfully.

Our teams are actively working to identify the root cause and restore normal operations as quickly as possible. Updates will be provided every two hours until service is restored. Status communications will pause at 6:00 PM and resume at 8:00 AM unless there is a significant development requiring immediate communication.

We appreciate your patience as we work to resolve this issue and will continue to provide timely updates.
Aug 26, 12:02 EDT
Update - We are currently investigating an issue affecting the Snowflake Claims and Policy Marts. As a result, several dependent jobs are not completing successfully.

Our teams are actively working to identify the root cause and restore normal operations as quickly as possible. Updates will be provided every two hours until service is restored. Status communications will pause at 6:00 PM and resume at 8:00 AM unless there is a significant development requiring immediate communication.

We appreciate your patience as we work to resolve this issue and will continue to provide timely updates.
Aug 26, 10:00 EDT
Update - We are currently investigating an issue affecting the Snowflake Claims and Policy Marts. As a result, several dependent jobs are not completing successfully.

Our teams are actively working to identify the root cause and restore normal operations as quickly as possible. Updates will be provided every two hours until service is restored. Status communications will pause at 6:00 PM and resume at 8:00 AM unless there is a significant development requiring immediate communication.

We appreciate your patience as we work to resolve this issue and will continue to provide timely updates.
Aug 26, 08:46 EDT
Update - We are continuing to investigate the issue affecting the Snowflake Claims and Policy Marts. The underlying cause has not yet been identified, and several dependent jobs remain impacted.

Our teams are actively engaged in troubleshooting and working to restore normal operations as quickly as possible. At this time, there is no change in service status.

Thank you for your patience and understanding as we work through this issue.
Aug 25, 16:25 EDT
Investigating - We are currently investigating an issue affecting the Snowflake Claims and Policy Marts. As a result, several dependent jobs are not completing successfully.
Our teams are actively working to identify the root cause and restore normal operations as quickly as possible. Updates will be provided every two hours until service is restored. Status communications will pause at 6:00 PM and resume at 8:00 AM unless there is a significant development requiring immediate communication.
We appreciate your patience as we work to resolve this issue and will continue to provide timely updates.
Aug 25, 13:37 EDT

Aug 25, 2026

Aug 24, 2026

Box Drive is down
Postmortem - Read details
Aug 25, 09:07 EDT
Resolved - This incident has been resolved.
Aug 24, 17:24 EDT
Investigating - We are currently experiencing an issue affecting access to Box Drive. The issue is impacting users' ability to access files and folders through the Box Drive application. We are actively investigating the situation and working with Box to determine the root cause and obtain updates. We will provide additional information as it becomes available.
Aug 24, 17:14 EDT
Workday is down
Resolved - This incident has been resolved.
Aug 24, 09:34 EDT
Monitoring - Workday has resolved the issue within their hosted service environment, and service has been restored. Users should now be able to access Workday normally. We will continue to monitor for stability.
Aug 24, 09:34 EDT
Investigating - We are currently experiencing an outage affecting access to Workday. Workday is a third-party hosted service, and the issue appears to be within the vendor's environment. We are monitoring the situation and working with Workday to obtain updates. We will provide additional information as it becomes available.
Aug 24, 08:30 EDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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