All Systems Operational

About This Site

Welcome to the MagMutual Internal System Status Page. This page provides updates on the status of our systems, including ongoing maintenance and any incidents that may affect service availability. By subscribing to this page, you can receive timely notifications about system statuses, ensuring that you are always informed of any developments that might impact your experience with our services.

Key Features:
- Status Updates: View the current operational status of all our applications and services.
- Maintenance Announcements: Get advance notice of planned maintenance activities to help you plan accordingly.
- Incident Notifications: Receive alerts about unexpected incidents and their progress towards resolution.

If you have not already, please click the above "Subscribe To Updates" button to get email notifications to your inbox.

Uptime over the past 90 days. View historical uptime.
MagMutal Website Operational
90 days ago
100.0 % uptime
Today
My MagMutual Operational
90 days ago
99.72 % uptime
Today
OneModel Operational
90 days ago
100.0 % uptime
Today
Agency Portal / Link Operational
90 days ago
100.0 % uptime
Today
Applied Epic Operational
90 days ago
100.0 % uptime
Today
CDR [Central Document Repository] Operational
90 days ago
100.0 % uptime
Today
Cincom Eloquence Operational
90 days ago
100.0 % uptime
Today
Data Warehouse Operational
90 days ago
100.0 % uptime
Today
Image Right Operational
90 days ago
99.76 % uptime
Today
Invoice Cloud Operational
90 days ago
99.86 % uptime
Today
Magnify Operational
90 days ago
100.0 % uptime
Today
Mosaic Operational
90 days ago
100.0 % uptime
Today
Oasis Operational
90 days ago
99.91 % uptime
Today
ODS Operational
90 days ago
100.0 % uptime
Today
Online Quoting Operational
90 days ago
100.0 % uptime
Today
Owners Circle Operational
90 days ago
100.0 % uptime
Today
Pentaho Operational
90 days ago
100.0 % uptime
Today
Point Operational
90 days ago
100.0 % uptime
Today
Prod API Operational
90 days ago
100.0 % uptime
Today
Qlik Operational
90 days ago
100.0 % uptime
Today
Risk Report / Risk Journey Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.72 % uptime
Today
Send Suite Operational
90 days ago
100.0 % uptime
Today
Velocity Operational
90 days ago
99.91 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Appian Operational
90 days ago
100.0 % uptime
Today
Appian - Online Quoting Operational
90 days ago
100.0 % uptime
Today
Appian - Agent Quoting Operational
90 days ago
100.0 % uptime
Today
Appian - Push Quoting Operational
90 days ago
100.0 % uptime
Today
Appian - Claims Workflow Operational
90 days ago
100.0 % uptime
Today
Appian - Underwriting Workflow Operational
90 days ago
100.0 % uptime
Today
Appian - Process HQ Operational
90 days ago
100.0 % uptime
Today
RingCentral Operational
90 days ago
100.0 % uptime
Today
Microsoft Outlook Operational
90 days ago
99.76 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Box Login/SSO Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
90 days ago
99.99 % uptime
Today
Jira Create and edit Operational
90 days ago
99.24 % uptime
Today
Confluence Create and Edit Operational
90 days ago
99.98 % uptime
Today
Slack Login/SSO Operational
90 days ago
100.0 % uptime
Today
Cloudflare DNS Firewall Operational
90 days ago
100.0 % uptime
Today
Teleconference systems Operational
90 days ago
100.0 % uptime
Today
GitHub Operational
90 days ago
99.33 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2026

No incidents reported today.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
SD-53866 - Oasis Policy Activities not Showing in MyMagMutual or Agent Portal
Resolved - The issue was identified and addressed by implementing the necessary configuration corrections that were impacting the application. Following the Emergency change, the application was validated and service has been fully restored.
Mar 19, 16:51 EDT
Monitoring - The emergency change has been successfully implemented in the production environment. Following deployment, confirmation was received from the business that the issue has been resolved and policy activity is now visible in PROD within MyMagMutual and the Agent Portal.
All impacted functionality has been validated and is operating as expected. The Salesforce, API, and Infrastructure teams will continue to closely monitor the service and related logs to ensure ongoing stability and to promptly address any anomalies should they arise.
Mar 19, 11:49 EDT
Identified - Customers and agents are currently experiencing degraded functionality when viewing Oasis policies in MyMagMutual and the Agent Portal. Specifically, the policy activity breakdown is not loading, preventing users from accessing complete and accurate policy details.
This issue impacts:

Policyholders, who are unable to fully review their policy activity
Agents, who rely on this information to effectively service customers
Overall customer experience, due to reduced visibility into active policies

There is no data loss, but the lack of policy activity visibility limits self‑service capabilities and increases the likelihood of customer inquiries and support escalations.
An emergency change has been created to resolve the ongoing issue. The change includes a targeted backend service update required to restore full functionality. The scope of the change is limited, carries minimal risk, and is intended to quickly restore normal customer and agent access to policy information.
Mar 18, 18:20 EDT
Investigating - When viewing Oasis policies in MyMagMutual or Agent Portal, the policy activity breakdown is not loading. This issue is being investigated by our Salesforce and API teams.
An RCA will be attached to this incident.
Mar 18, 16:05 EDT
Mar 18, 2026
Maintenance Outage - Oasis PROD Release
Completed - The scheduled maintenance has been completed.
Mar 18, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 EDT
Scheduled - IT Support team will be performing planned maintenance on Oasis platform to implement new features and bug fixes to enhance user experience.


Maintenance Window
Date: Wednesday March 18, 2026
Time: 6:00pm - 7:30 pm


Systems impacted during the maintenance window
MAG Oasis PROD Environment


Action Needed
Please make sure you save your work and log out of the Oasis Production environment, by 5:30pm



Release Notes

    SD-53135 (1800 hrs)

    Install patch MAG21INT232571

    Case Reserve integration - GL account mapping


    SD-52955 (1800 hrs)

    Install Patch MAG2021PRODFM073

    Credit application process- fix

    This fix will resolve some issues identified with the credit application process.


    SD-53228 (1800 hrs)

    Install Patch MAG2021PRODFM072

    Data issue-multiple NOIC & Rescission Documents


    SD-53395 (1830-1930 hrs)

    MAG2021PRODFM077 Patch - This patch will migrate 3 changes to production.

    PDD-9426-Write Off Process is not running

    PDD-8733-Configure PCF to be included in the current overdue calculation

    PDD-8069-Incorrect Due Date on Invoice
Mar 18, 13:57 EDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026
INFRA-4812 - Auth0 IPs are blocked and not able to access invoice-cloud-account-mapping API (ENV - Production)
Resolved - This issue has been resolved. Policy Owners can now access their linked accounts in Invoice Cloud and view and pay invoices as expected.
Mar 16, 17:21 EDT
Investigating - We are currently investigating this issue.
Mar 16, 16:22 EDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026
SD-59535 - Invoices and amounts are not being linked to user accounts in Invoice Cloud
Resolved - This incident has been resolved.
Mar 14, 14:47 EDT
Update - This issue has been resolved. Policy Owners can now access their linked accounts in Invoice Cloud and view and pay invoices as expected.
An RCA will be attached to this incident.
Mar 13, 17:00 EDT
Investigating - An issue has been reported where invoices and amounts due are not correctly linked to user accounts, resulting in users being unable to view/pay their accounts in Invoice Cloud. We are currently investigating the issue and will provide updates as soon as we have them.
Mar 13, 13:53 EDT
Mar 13, 2026
Mar 12, 2026

No incidents reported.

Mar 11, 2026
Notification of Network Maintenance - Buckhead office
Completed - The scheduled maintenance has been completed.
Mar 11, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 19:00 EDT
Scheduled - The Technology Operations team will be performing network maintenance on the Buckhead office tonight.


Please remember to save any documents/information prior to the start of the maintenance window.


Maintenance Window
Date: Wednesday, March 11, 2026
Time: 7:00pm - 9:00pm


Imapact
The Technology Operations team has scheduled planned maintenance tonight beginning at 7:00 PM, which may result in intermittent internet connectivity impacts for the Buckhead location. The work is expected to be completed by 9:00 PM.


If you have any questions or concerns, please contact the Service Desk.
Mar 11, 11:57 EDT
Maintenance Outage - Oasis PROD Release
Completed - The scheduled maintenance has been completed.
Mar 11, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 18:30 EDT
Scheduled - IT Support team will be performing planned maintenance on Oasis platform to implement new features and bug fixes to enhance user experience.


Maintenance Window
Date: Wednesday March 11, 2026
Time: 6:30pm - 7:30 pm


Systems impacted during the maintenance window
MAG Oasis PROD Environment


Action Needed
Please make sure you save your work and log out of the Oasis Production environment, by 6:30pm



Form changes

    SD-52254 Oasis Forms Release
Mar 11, 16:30 EDT
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Planned Enterprise Maintenance – March 6th through March 8th
Completed - The scheduled maintenance has been completed.
Mar 7, 16:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 20:00 EST
Scheduled - We are planning a scheduled enterprise-wide maintenance activity that will require a temporary outage during the designated maintenance window.

Maintenance Details
Scope: Temporary outage of most internal and external systems, including key internal tools (Icentra, Magnify, Opus, Atlas), external services (Website, Salesforce, Online Quoting, OneModel), and most APIs.
Maintenance Window: Friday, March 6 at 8:00 PM through Sunday, March 8 at 10:00 PM

Reason for Maintenance
This activity supports a critical update to our primary application login system. The update will:

Improve login stability and reliability
Strengthen authentication controls and revision tracking
Enable faster and more dependable future updates
Lay the foundation for future self-service SSO capabilities for policyholders
This enhancement is part of our broader effort to increase platform stability and modernize our authentication framework.

Expected User Experience
During the maintenance window, users will see a temporary outage notification message when attempting to access impacted systems.
Mar 4, 15:54 EST
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